Customers & contacts
Keep business partners, customers and the people around them connected to the operational work being delivered.
SMOOOZ Work · Work operations
Turn service work into a controlled operating system.
A multi-tenant work operations and professional-services platform being developed around customers, projects, auditable work orders, assignments, time, costs, approvals and reporting.
Projects / Work Orders / Delivery
The problem
Service delivery gets harder to control when projects, assignments, time, costs and evidence live in separate places.
SMOOOZ Work is being built around the operational record of the work itself: who the customer is, what was agreed, what needs to happen, who owns it, what it consumed, what was approved and what can be evidenced later.
Core capabilities
One operational system around professional-service delivery.
The product is structured around auditable work and the people, time and costs required to deliver it.
Projects & engagements
Organise customer work into projects or engagements with a clear operational structure for the work that follows.
Work orders & tasks
Use auditable work orders as the central delivery record, with optional tasks or activities where more detailed execution is needed.
Assignments & planning
Assign responsibility, plan resources and keep teams, departments and restricted work scopes connected to delivery.
Time & costs
Capture time entries, weekly timesheets, expenses and other delivery costs against the work that produced them.
Approvals, reporting & evidence
Support approvals, QA and rework together with reporting, exports, audit history and billing-ready operational evidence for downstream finance processes.
Operational flow
From customer context to delivery evidence.
SMOOOZ Work is intended to connect planning, execution, review and operational finance without breaking the work into disconnected records.
Structure
Set up the organisation, teams, customers, contacts and projects that define where work belongs.
Plan
Create work orders and activities, assign responsibility and organise the resources needed to deliver them.
Deliver
Record execution, time, costs, approvals, QA and rework as professional-service work moves forward.
Understand
Use reporting, exports, billing-ready evidence and immutable history to understand what was delivered and why.
Designed for
Teams that deliver project or service work and need the operation around it to stay controlled.
SMOOOZ Work is being developed as a multi-tenant platform for professional-services and project-driven organisations that need customers, work, people, time, costs, approvals and traceability to operate as one connected system.
Product discussion
Interested in SMOOOZ Work?
Talk to SMOOOZ about the product, its development direction, a future pilot or a professional-services operations use case.
